Returns
You have 14 days to cancel your order without providing a reason. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging when applicable.
Exclusion from the 14-day refund policy. Premature expiration of the period
The right to withdraw from your order without a reason or a refund request is not applicable for the purchase of digital products in the case when we as a supplier have provided the purchased digital products as described in the relevant product description/page, and no technical issues have occurred when using the purchased digital product. This exclusion is applicable once you have confirmed your knowledge of our refund policy when placing an order on our website.
In special circumstances, when the client was able to provide proof that the delivered digital product had not been used and only after a non-use declaration related to the purchase had been signed by the client, could we review a refund request on orders for digital products.
Antivirus products are non-returnable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
For orders that have been paid with a credit/debit card and refund without a reason was approved by us, a 5% deduction will be applied from the total amount of the order, covering the applicable transaction fees and costs. If a refund was issued based on a fault from our side, no deductions will be applied, and the original purchase price will be refunded in full.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@licencedeals.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@licencedeals.com or send your item to Georgi S. Rakovski Street 18, 1000 Sofia, Bulgaria.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
Shipping
To return your product, you should mail your product to Georgi S. Rakovski 18, 1000 Sofia, Bulgaria. In case the product is digital (electronically distributed), send it back to us at support@licencedeals.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Process of refunds within 14 days
In case, for any reason, within 14 days of the date of purchase, you decide that you no longer need the purchased product, you are eligible to request a full refund of your order. In order to return a product within the 14-day grace period, please follow the steps below:
*Note: Products which have already been used are not subject to return.
- Send us a request for a refund with the information about your order (e.g. order number, phone number, screenshot of the invoice). Please, email it to: support@licencedeals.com
- After we receive your request and track your order, we will perform a review and inform you if your request is eligible for a refund. If approved, we issue a No-Use Declaration Form which is filled with your personal and order information. For physical entities, we require you only to sign the declaration, while for legal entities we require the signature of a legal representative of the company accompanied by a stamp of the legal entity.
- If the refund request is approved, we will process your return and refund the product within 48 hours.
- Please, keep in mind that the money's arrival date depends on the bank, but it should reach you between 5-7 working days.
*Note: The signatory of the declaration is legally bound to present truthful information. The signatory will be liable for any false information presented in the declaration.
In case of a defect
In case of a defective product, the client/customer is required to contact LicenceDeals.com through the following:
Email: Support@LicenceDeals.com
Phone:
Bulgaria +359 886 299 852
Croatia +385 1 300 0976
Romania +40312295953
France +33755539282
Spain +34 91 9491 271
Latvia +37163898816
Lithuania +370 700 88 072
LicenceDeals.com will contact the customer/client at its earliest convenience to verify the claim.
To select the appropriate type of support, LicenceDeals.com requests that the customer/client provides Visual materials (screenshots) or a detailed description of the issue.
LicenceDeals.com will always try to rectify the issue by providing a free of charge technical support for the affected product through the use of services such as:
- Remote support
- Phone support
If the issue persist, the following options are offered:
- A replacement of the affected product
- A refund of the affected product*
*For more information on the refund policy of LicenceDeals.com, refer to the section “Process of refund within 14 days”.